Privacy Policy

1. Who We Are

Web Design Studio is a professional web design and development agency serving clients worldwide from Coimbatore, Tamil Nadu, India.

For the purposes of GDPR, UK GDPR, and other applicable privacy laws, Web Design Studio acts as the Data Controller of your personal information.

📍 3-G Floor, KCT Tech Park, Saravanampatti, Coimbatore 641035, Tamil Nadu, India
📧 info@webdesignstudio.com
📞 +91 944 240 0990

2. Information We Collect

We collect only the information necessary to provide our services and operate our business effectively:

• Contact & project information — name, email address, phone number, company name, and project requirements submitted through our forms, emails, or consultations
• Payment information — payments are processed securely through PayPal; we do not store credit card numbers, payment credentials, or banking information
• Usage information — IP address, browser type, device information, pages visited, and interaction data collected through cookies and analytics tools
• Communication records — messages sent via email, contact forms, live chat, or customer support channels
• Technical information — hosting credentials, CMS logins, and access details provided by clients to enable project delivery (stored securely and deleted after project completion)

3. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

• Performance of a contract — processing is necessary to deliver the web design services you have engaged us for
• Legitimate business interests — to improve our services, prevent fraud, and maintain the security of our systems
• Legal obligations — where processing is required to comply with applicable law, including financial record-keeping requirements
• Consent — where you have explicitly agreed to receive communications or to the use of non-essential cookies

4. How We Use Your Information

We use the information we collect to:

• Respond to enquiries, quote requests, and project briefs
• Provide web design, development, and related services
• Process payments and issue invoices
• Deliver completed project files and handover documentation
• Provide ongoing customer support where agreed
• Send project updates, milestone notifications, and delivery confirmations
• Improve our website, services, and internal workflows
• Protect against fraud, abuse, and security threats
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

5. Data Sharing

We share personal information only where necessary to operate our business and deliver our services. Trusted third-party providers we work with include:

• PayPal — secure payment processing
• DreamHost — website hosting and email delivery (SMTP)
• Google Analytics — anonymised website usage analytics
• Tawk.to — live chat and customer support
• AI platforms (Claude, ChatGPT, GitHub Copilot) — used in our development workflow; see our AI Use Policy for details

All third-party providers are required to handle your data securely and in accordance with applicable data protection laws. We do not authorise them to use your data for their own purposes.

6. International Data Transfers

As a global web design agency, personal information may be transferred to and processed in countries outside your own, including India, the United States, and other countries where our service providers operate.

Where personal information is transferred outside the UK, European Economic Area (EEA), or other regulated regions, we implement appropriate safeguards — including standard contractual clauses where required — to ensure your data remains protected.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected:

• Client project records and communications — up to 3 years after project completion
• Enquiries and quote requests — up to 12 months
• Invoices and payment records — up to 7 years (legal/financial compliance)
• Marketing consent records — until consent is withdrawn
• Website analytics data — according to the provider's retention settings

When data is no longer required, we securely delete or anonymise it.

8. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse performance, and enhance user experience. We use:

• Essential cookies — required for the website to function; cannot be disabled
• Analytics cookies — Google Analytics (anonymised data) to understand how visitors use our site
• Live chat cookies — Tawk.to places cookies to remember your chat preferences

Where required by law (including GDPR and UK GDPR), we request consent before placing non-essential cookies. You can control or disable non-essential cookies through your browser settings at any time.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — withdraw consent at any time without affecting prior processing

To exercise any of these rights, email us at info@webdesignstudio.com. We will respond within 30 days.

10. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, and the right to correct inaccurate information.

Web Design Studio does not sell personal information and does not share personal information for cross-context behavioural advertising. To submit a CCPA/CPRA request, contact us at info@webdesignstudio.com.

11. Australian Privacy Rights

Individuals in Australia have rights under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), including rights to access and correct personal information held about them.

To make a privacy request under Australian law, contact us at info@webdesignstudio.com. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure HTTPS connections, restricted access to client data, and secure credential management.

No internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. Clients should maintain their own security practices and keep credentials confidential.

13. Children's Privacy

Our services are intended for businesses, professionals, and adults. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, the services we use, or legal and regulatory requirements. When we make material changes, we will update the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us